2021-12-03 2021-12-03 , Online Online, 490,- € zzgl. MwSt. Prof. Dr. Martin Kütz https://www.forum-institut.de/seminar/21125000-e-learning-it-performance-management/referenten/21/21_12/21125000-it-performance-management_kuetz-martin.jpg e-Learning: IT Performance Management

One of the key elements in running any business that uses IT services is the management of IT costs. The company's IT should be used as sustainably as possible and the added value should be demonstrable.

Topics
  • Introduction and foundations of IT performance management
  • Cost and input management
  • Service and output management
  • Cross charging
  • KPIs and scorecards
  • Project management
Topics and objectives

In addition to get to know the main tasks of an IT controller/performance manager;
  • budget planning,
  • cost accounting and
  • activity allocation,

you also receive important information about quality control and success rating, control systems and controlling tools in IT.
Who should attend

This e-Learning has been tailored for EDV-manager, heads of computer centre, IT auditors, -projectmanager, -manager, -security officer, such as specialists and executives in the field of

  • IT and controlling,
  • cost- and performance accounting and
  • process management.

Newcomers and lateral entrants as well as experienced employees and executives who want to refresh their knowledge are addressed.

IT performance management

e-Learning:
IT Performance Management

The interaction of IT and controlling

Benefits
  • Latest expert knowledge
  • Individual time management
  • Education where you want it to be
  • Learning success controls
  • Qualifying Certificate
  • Compatibility with mobile devices

Webcode 21125000

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JETZT Buchen

Referent


Alles auf einen Blick

Termin

anytime

anytime

Zeitraum

Veranstaltungsort

Online

Online

Gebühr
Ihr Ansprechpartner

Michael Eweleit
Bereichsleiter Personal/ReWe/IT

+49 6221 500-830
m.eweleit@forum-institut.de

Details

One of the key elements in running any business that uses IT services is the management of IT costs. The company's IT should be used as sustainably as possible and the added value should be demonstrable.

Topics
  • Introduction and foundations of IT performance management
  • Cost and input management
  • Service and output management
  • Cross charging
  • KPIs and scorecards
  • Project management
Topics and objectives


In addition to get to know the main tasks of an IT controller/performance manager;

  • budget planning,
  • cost accounting and
  • activity allocation,

you also receive important information about quality control and success rating, control systems and controlling tools in IT.

Who should attend

This e-Learning has been tailored for EDV-manager, heads of computer centre, IT auditors, -projectmanager, -manager, -security officer, such as specialists and executives in the field of

  • IT and controlling,
  • cost- and performance accounting and
  • process management.

Newcomers and lateral entrants as well as experienced employees and executives who want to refresh their knowledge are addressed.

Program

The e-Learning programme ‘IT Performance Management’ comprises six didactic modules that include videos in which the expert Prof. Martin Kütz shares his expertise with you. You can also download and print the corresponding presentation documents. Each module ends with a test. Once you have completed the modules and passed all the tests, you will be awarded a certificate, which you can print out directly. The e-Learning programme should be completed within three months.

Module 1: Introduction and foundations of IT performance management
  • IT management and IT performance management
  • The main tasks of IT performance management
  • IT management and IT governance
  • Effectiveness and Efficiency
  • The (extended) management control cycle

Module 2: Cost and input management
  • What are costs?
  • Cost types / Cost centers / Cost units
  • Fix and variable costs
  • Direct and indirect costs
  • Monitoring of resource consumption
  • Contract and supplier management

Module 3: Service and output management
  • What is a service?
  • Service Level agreements
  • Service catalogue
  • Bundling dilemma
  • Monitoring service delivery
  • Capacity management

Module 4: Cross charging
  • Who are our customers?
  • How much services do they consume?
  • Determination of unit costs
  • Prices and the issue of transfer pricing
  • Writing invoices
  • Accounts receivables

Module 5: KPIs and scorecards
  • Measurement and management
  • What is a KPI?
  • What is a scorecerad?
  • Scorecards and management control cycle
  • Management with scorecards

Module 6: Project management
  • Projects and project portfolios
  • Business case and ROI
  • Running projects
  • Challenges of moving targets
  • When to stop projects

Trailer

e-Learning: IT Performance Management

Here you can get a brief insight into the e-Learning IT Performance Management.

The principle

The principle

The e-Learning programme ‘IT Performance Management’ comprises four didactic modules that include videos in which the expert Prof. Martin Kütz shares his expertise with you. You can also download and print the corresponding presentation documents. Each module ends with a test. Once you have completed the modules and passed all the tests, you will be awarded a certificate, which you can print out directly. The e-Learning programme should be completed within three months.

Free demo access

Try this e-learning for 14 days free of charge
and without obligation.
www.forum-institut.com/e-learning/freedemo

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Watch the trailer for our e-Learning programme "IT Performance Management".

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