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IT performance management

IT Performance Management
2020-02-28 2020-02-28 Online Online

e-Learning: IT Performance Management

The interaction of IT and controlling

One of the key elements in running any business that uses IT services is the management of IT costs. The company's IT should be used as sustainably as possible and the added value should be demonstrable.
  • Introduction and foundations of IT performance management
  • Cost and input management
  • Service and output management
  • Cross charging
  • KPIs and scorecards
  • Project management

In addition to get to know the main tasks of an IT controller/performance manager;
  • budget planning,
  • cost accounting and
  • activity allocation,

you also receive important information about quality control and success rating, control systems and controlling tools in IT.

This e-Learning has been tailored for EDV-manager, heads of computer centre, IT auditors, -projectmanager, -manager, -security officer, such as specialists and executives in the field of

  • IT and controlling,
  • cost- and performance accounting and
  • process management.

Newcomers and lateral entrants as well as experienced employees and executives who want to refresh their knowledge are addressed.